At Mansa Creations, we take immense pride in crafting premium pure cotton ethnic wear with authentic Indian craftsmanship. Every product undergoes strict quality checks before dispatch to ensure you receive only the finest quality.

Please note: We follow a strict No Return & No Refund Policy. We only offer Exchanges under the specific conditions outlined below.

1. Exchange Eligibility

We understand that finding the perfect fit is essential. Therefore, we offer size exchanges and replacements subject to the following guidelines:

  • Eligible Scenarios for Exchange:
    • Size Issue: If the size ordered does not fit you properly and you require a different size in the same design.
    • Damaged or Defective Item: In the rare event that you receive a damaged, defective, or incorrect product.
  • Exchange Window: You must raise an exchange request within 48 hours of receiving your delivery.
  • Product Condition:
    • Items must be unused, unwashed, unworn, and undamaged.
    • All original tags, labels, and packaging must remain intact.
    • Items with makeup stains, perfume scent, or altered stitching will not be accepted for exchange.

2. Items Exempt from Exchange

The following items are strictly non-exchangeable:

  • Custom-stitched or customized outfits.
  • Items purchased during clearance sales, seasonal end-of-reason sales, or promotional discounts.
  • Accessories or innerwear (if applicable).

3. How to Request an Exchange

  1. Contact Us: Reach out to our Customer Support team within 48 hours of delivery via:
    • WhatsApp / Call: +91 8791225100
    • Email: potdarprabhav7@gmail.com
  2. Provide Details: Please mention your Order ID, attach clear photos/videos of the garment, and specify the new size requested.
  3. Mandatory Unboxing Video: For damaged, defective, or missing item claims, a 360-degree unboxing video recorded from the start without cuts or edits is strictly mandatory.

4. Reverse Pickup & Shipping Charges

  • Defective or Wrong Product Received: We will arrange a free reverse pickup and ship the correct replacement to you at no extra cost.
  • Size Exchange Requests:
    • Reverse pickup service is subject to courier availability at your pincode.
    • A nominal reverse pickup and re-shipping logistics fee of ₹150 – ₹200 (depending on location) will be applicable for size exchanges.
    • Alternatively, customers can self-ship the item back to our Agra warehouse if reverse pickup is unavailable in their pincode.

5. No Refund Policy

  • Strictly No Refunds: We do not offer cash refunds, store credits, or bank transfers under any circumstances once an order has been placed and delivered.
  • If the requested replacement size is out of stock in the exact same design, you may select an alternative item of equal or higher value from our collection (paying the price difference).

5. Need Assistance?

For any questions regarding returns, exchanges, or cancellations, reach out to us:

  • WhatsApp / Phone: +91 8791225100
  • Email: potdarprabhav7@gmail.com
  • Store Address: 3/8, Mahatma Gandhi Marg, Pratap Pura, Agra, Uttar Pradesh – 282001